Return Policy

At CurveTweet, we want you to have a smooth and satisfactory shopping experience. This Return, Refund & Cancellation Policy explains the conditions under which products purchased from CurveTweet.com may be returned, exchanged, refunded, or cancelled. Please read this policy carefully before placing an order. 1. Parcel Opening Video We strongly recommend that customers record a clear, continuous parcel-opening video from the moment the sealed package is opened until the product is fully visible. An unboxing video can help us verify claims involving: Damaged products Defective products Incorrect products Missing items Incorrect quantity Products damaged during transit Where reasonably necessary, our customer support team may request photographs, videos, packaging images, shipping labels, or other information to verify a claim. Please keep the original packaging, tags, invoice, and shipping label until you are satisfied with your order. 2. Return Eligibility Eligible products may be returned within 30 calendar days from the date of delivery, subject to the conditions below. To qualify for a return, the product should generally be: Unused and unworn; Unwashed; Unaltered; Free from stains, perfume, makeup, or other signs of use; Returned with its original tags attached; Returned with its original packaging and accessories, where applicable; and Accompanied by the invoice or other proof of purchase. Products that do not satisfy the applicable return conditions may not qualify for a refund or exchange. 3. Damaged, Defective or Incorrect Products If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact CurveTweet as soon as reasonably possible. We may ask you to provide your: Order number Registered contact details Photographs of the product Photographs of the packaging and shipping label Parcel-opening/unboxing video, where available Description of the issue After reviewing the request, we may arrange an exchange, replacement, return, refund, or another appropriate resolution depending on the circumstances. Products damaged after delivery because of misuse, improper handling, washing, alteration, accidental damage, or normal wear and tear will generally not qualify as damaged-in-transit or defective-product claims. 4. Fashion Product Return Conditions Because CurveTweet sells women's fashion and ethnic wear, including products such as Sarees, Lehenga Cholis, Salwar Suits, Kurtis, Western Wear and other apparel, please handle products carefully when trying them on. Returned clothing must not show signs of use. Products may be rejected for return if they are: Worn beyond a reasonable trial; Washed or dry-cleaned; Altered, stitched, or customized; Torn or damaged after delivery; Stained with makeup, cosmetics, food, or other substances; Carrying perfume, body odour, or other noticeable odours; Missing original tags or packaging; or Otherwise returned in a condition materially different from how they were delivered. 5. Non-Returnable Products Certain products may be designated as non-returnable or final sale for hygiene, customization, clearance, or other legitimate reasons. Where applicable, this will be clearly stated on the relevant product page or communicated before purchase. Customized, personalized, stitched-to-measure, or altered products may not be eligible for return unless they are damaged, defective, or materially different from what was ordered, subject to applicable law. 6. Return Request Process To request a return: Contact CurveTweet within the applicable return period. Provide your order number and details of the product you wish to return. Explain the reason for your return. Provide requested photographs or video evidence where applicable. Wait for return instructions from our customer support team. Please do not send a product back without following the return instructions provided by CurveTweet. 7. Reverse Pickup Where reverse-pickup service is available at your location, we may arrange for our courier partner to collect the eligible returned product. Reverse pickup generally takes approximately 3–6 business days after an approved return request, although this period may vary depending on your location and courier availability. A delay in reverse pickup will not by itself affect an otherwise valid return request that was submitted within the applicable return period. Please keep any pickup receipt, tracking number, AWB number, or other proof provided by the courier until your return has been completed. 8. Self-Shipping a Return In certain locations, reverse pickup may not be available. In such cases, we may ask you to send the approved return to the return address provided by our customer support team. Please use a reliable and trackable courier service and retain your courier receipt and tracking information. Do not send a return to an address unless CurveTweet has provided or confirmed that return address for your request. If CurveTweet specifically agrees to reimburse eligible return-shipping charges, the applicable amount and conditions will be communicated to you. 9. Return Inspection Refunds and exchanges are generally processed after the returned product reaches our designated return location and successfully passes the applicable quality inspection. During inspection, we may verify: Product condition Original tags Packaging Accessories Invoice/order information Signs of use, washing, alteration, or damage Whether the returned product matches the original order If a returned product does not satisfy the applicable return conditions, we may decline the return or refund, subject to applicable law. 10. Refunds Once an eligible return has been received and approved after inspection, we will initiate the applicable refund. For prepaid orders, refunds will generally be issued to the original payment method, where technically possible. Depending on your bank, card issuer, payment gateway, or financial institution, the refund may take approximately 5–10 business days after it is initiated to appear in your account. Actual processing times may vary depending on the payment provider. 11. Cash on Delivery (COD) Refunds For eligible Cash on Delivery orders, we may request valid bank or other supported payment details from the customer to process the refund. Customers are responsible for providing accurate refund information. CurveTweet will not be responsible for delays caused by incorrect banking or payment details supplied by the customer. 12. Exchanges and Replacements Where applicable, an eligible product may be exchanged or replaced subject to product and size availability. If the requested replacement product, colour, or size is unavailable, we may offer another appropriate resolution, including an eligible refund. Replacement delivery timelines may vary depending on product availability and shipping location. 13. Order Cancellation by Customer If you wish to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to process the cancellation if the order has not already been processed, packed, or dispatched. Once an order has been shipped, cancellation may no longer be possible. You may instead need to follow the applicable return procedure after delivery, where the product is eligible for return. 14. Cancellation by CurveTweet Although we make reasonable efforts to fulfil confirmed orders, CurveTweet may occasionally need to cancel an order or part of an order due to circumstances such as: Product being out of stock; Inventory discrepancies; Incorrect product or pricing information; Payment failure; Suspected fraudulent transactions; Shipping or serviceability issues; Technical errors; or Other circumstances that prevent us from reasonably fulfilling the order. If we cancel a prepaid order after payment has been successfully received, the applicable amount paid for the cancelled item or order will be refunded. 15. Refund for Cancelled Orders If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will generally be returned to the original payment method. Once the refund has been initiated, your bank or payment provider may require additional business days to reflect the amount in your account. 16. Refused COD / Repeated Returns We reserve the right to review accounts showing unusually high levels of refused Cash on Delivery shipments, fraudulent activity, or abuse of our return process. Where reasonably necessary to protect our business from misuse, CurveTweet may restrict certain payment methods, including Cash on Delivery, for future orders, subject to applicable law. We will not restrict legitimate customer rights solely because a customer has made a valid return or complaint. 17. Shipping Charges Original shipping charges and return-shipping charges may be refundable or non-refundable depending on: The reason for the return; Whether CurveTweet supplied an incorrect, damaged, or defective product; The applicable offer or promotion; The method of return; and Applicable law. If the return is required because CurveTweet supplied an incorrect, damaged, or defective product, eligible return-shipping costs will be handled according to the resolution provided by our customer support team. For change-of-mind returns, applicable shipping or return-shipping charges may be deducted from the refund where permitted and where disclosed to the customer. 18. Colour and Appearance We make reasonable efforts to display product colours and details accurately. However, actual colours may vary slightly depending on screen settings, lighting, photography, device display, and manufacturing variations. Minor colour differences that are reasonably attributable to these factors may not necessarily constitute a defective product. This does not affect claims where the product delivered is materially different from the product ordered. 19. Refund Processing Delays We make reasonable efforts to process eligible refunds promptly. However, processing may occasionally take longer because of return transit, quality inspection, banking processes, payment gateway processing, public holidays, or other circumstances beyond our reasonable control. If your approved refund has not appeared after the expected processing period, please contact us so that we can assist you. 20. Contact Us For return, refund, exchange, replacement, or cancellation assistance, please contact CurveTweet through our official Contact Us page. Website: CurveTweet.com Contact Us: CurveTweet.com/contact-us/ Please include your order number, registered name, phone number/email, and reason for contacting us so we can assist you efficiently.